Refund Policy

Under Law 1480 of 2011 (Colombian Consumer Protection Statute). Effective as of November 13, 2026.

This is a courtesy translation. If there are differences, the Spanish version prevails.

1. Right of withdrawal

• You have 5 business days from purchase to change your mind and ask for your money back, as long as you haven't activated the code on your PC.
• When you buy, you expressly request that the code be delivered immediately. Once you activate it, the service begins with your consent and, for that reason, the right of withdrawal no longer applies (Article 47 of Law 1480 of 2011). If you haven't activated it, we refund you in full.
• For the Tech Boost, you can withdraw as long as the session hasn't started.

2. Warranty: if it doesn't work

If OptiCore doesn't work on your PC as described, even if you've already activated it, message us. We'll try to fix it first; if that's not possible, we'll refund your money. The warranty doesn't cover an FPS gain smaller than you expected, because that depends on your PC, but you can check it with “Measure my gain”.

3. Tech Boost

• If you cancel at least 24 hours in advance, we'll refund the US$20 or reschedule, whichever you prefer.
• If we can't attend to you at the confirmed time, we'll reschedule or refund the amount.
• If you don't show up without notice, you can reschedule once. Once the session has taken place, there's no refund unless it wasn't delivered as described.

4. How to request a refund

1. Message us on Discord, in the support channel, with your purchase email and the reason.
2. We'll give you a filing number with the date and time.
3. If it applies, we deactivate the code and refund the money to the same payment method, through Lemon Squeezy, within a maximum of 15 calendar days. Depending on your bank, it may take a few more days to show up in your account.

5. Payment reversal

If you paid by card or another electronic method and you were a victim of fraud, didn't authorize the purchase, didn't receive the code or the product doesn't match what you ordered, you can request a payment reversal (Article 51 of Law 1480 of 2011). You must file the complaint with us and notify the issuer of your payment method within 5 business days of the date you learned of the problem.

6. No renewals

No plan renews automatically and we don't store your card, so there won't be any charges you didn't ask for.

If you're not satisfied with our response, you can go to the Superintendencia de Industria y Comercio (SIC, Colombia's consumer and data protection authority).